Frequently Asked Questions
Q : Can I return My order?
A : We are sorry to say this but No, Once a customer buys a product from us it cannot be returned as we check each and every product before dispatch, saving us and you from worrying about any damage
If there is a mistake from our side you can reach out to us @ aqmartrading@gmail.com or give us a call @ +91 9845305951, +91 9662313747 after we check your order from our side and if your complaint is correct we will discuss the terms of return by giving you a call
Q : What If I order the wrong size ?
A : We suggest you to study about the exact size you require before ordering from our website. In each and every Magnet's product picture we have added the dimension of Length Breadth and hight of that particular size, making it very easy for the viewer to get an idea of the size
Still if there is any issue you can contact us @ aqmartrading@gmail.com or give us a call @ +91 9845305951, +91 9662313747 after we understand your issue we will let you know about what has to be done next
Q : How long are delivery times ?
A : Usually it takes 2-3 days to ship products to our customers doorstep, and in rare situations, and places that are far from our location it can take upto 4-5 business days. Orders are shipped with our regular delivery partner, but if you need your order delivered to you as soon as possible, You can contact us from our stores information or give us a call at +91 9845305951, or +91 9662313747, where we will book your order in your desired courier service
Q : Can I track my orders ?
A : Yes, after your order is dispatched from our store, we will be sending you a copy of the tracking slip, by which you can track your orders till it reaches your address
Q : What is the procedure if I want to order a bulk quantity ?
A : If a customer requires magnets, Tools, Power tools, Safety products, Welding products, and other hardware items in Bulk, He/she can contact us @ aqmartrading@gmail.com or give us a call @ +91 9845305951, +91 966231374 where we can discuss the quantity, Give you a discount and guide you through the required process to complete your order
Q: Is this a Physical Store
A : Yes, Aqmar Trading corporation is a physical store and any customer who wants to meet us and confirm their order in person is welcomed in our store. Our working hours will be 10:30 am - 7:00 pm. You can see our location by clicking here